Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.
Where We Ship
We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.
We now ship to Canada, the United Kingdom, France, Germany and Italy and we are working on expanding to other countries soon. Please note, not all items can ship to all countries. Patience as we expand our international presence.
Standard shipping (1 to 3 business day transit) on all orders. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.
Expedited shipping is $15 for UPS 2nd Day Air and $25 for UPS Next Day Air or on weekends or holidays will ship the following business day. Expedited shipping is only available to shipping addresses within the contiguous United States.
For a limited period of time we are offering expedited shipping to Canada (1 to 3 business day transit) on all orders for a flat rate of CAD$20. Please note that order processing may take up to 2 business days after the order is placed.
All shipments to Canada are delivered duty paid – with duties calculated and collected at checkout, so there will never be any additional cost beyond what is captured at checkout.
All shipments to the United Kingdom are delivered duty paid – with duties calculated and collected at checkout, so there will never be any additional cost beyond what is captured at checkout.
For a limited-time only: Get free shipping when you spend £250+.
US and Canada
Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.
United Kingdom, France, Germany and Italy
All prices listed for the United Kingdom, France, Germany and Italy are inclusive of VAT, meaning that taxes are calculated and collected as part of the displayed product price and no additional taxes are assessed at checkout.
Refunds on items eligible for returns are accepted within 10 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. Any items that are damaged when we receive them are not eligible for a refund. If a returned item is open or used, any refund shall be at Salt & Water’s discretion according to Salt & Water’s terms for the refund.
We do not accept used or opened product.